Privacy Policy

1. Introduction

Connect Life (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

2. What Information We Collect

We may collect the following types of personal information:

Full name
Phone number
Email address
Address and location details
Information related to your NDIS support needs
Any information you provide through forms, emails, or phone calls

We may also collect non-personal data such as browser type, IP address, and website usage data.

3. How We Collect Information

We collect information when you:

Fill out a contact or consultation form
Contact us via phone or email
Interact with our website
Use our services

4. How We Use Your Information

We use your information to:

Provide and manage NDIS support services
Respond to enquiries and consultation requests
Improve our services and website
Communicate important updates
Meet legal and regulatory obligations

5. Disclosure of Information

We may share your information with:

NDIS-related service providers and partners
Healthcare professionals involved in your support
Government or regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure.

7. Cookies and Website Data

Our website may use cookies to improve user experience and analyse website traffic.

You can choose to disable cookies through your browser settings.

8. Access and Correction

You have the right to access and correct your personal information.

To request access or make corrections, please contact us using the details below.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Connect Life
Email: contact@connectlife.com.au
Phone: +61 1300 293 757
Address: Suite 4.01, 111 Overton Rd, Williams Landing VIC 3027, Australia