Terms and Conditions

1. Introduction

Welcome to Connect Life. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree, please do not use our website or services.

2. About Us

Connect Life is a registered NDIS provider based in Melbourne, Australia, offering personalised support services including support coordination, personal care, and community participation.

3. Use of Website

You agree to use this website for lawful purposes only and not to:

Engage in any activity that may harm the website or its users
Attempt to gain unauthorised access to any part of the website
Use the website for fraudulent or misleading purposes

4. Services

All services provided by Connect Life are subject to:

Individual NDIS plans and eligibility
Availability of support workers and resources
Service agreements signed with participants

We aim to deliver high-quality, person-centred support but do not guarantee specific outcomes.

5. Bookings and Enquiries

When you submit a form or request a consultation:

You agree to provide accurate and complete information
We may contact you via phone or email to discuss your needs
Submitting a form does not create a binding agreement

6. Fees and Payments

Where applicable:

Fees will be discussed and agreed upon before services begin
Charges are generally aligned with NDIS pricing arrangements
Payments may be processed through NDIS plans or agreed methods

7. Cancellation and Changes

You agree to provide reasonable notice if you need to:

Cancel a scheduled service
Reschedule an appointment

Late cancellations may be subject to charges in line with NDIS guidelines.

8. Limitation of Liability

To the extent permitted by law:

Connect Life is not liable for any indirect or consequential loss
We do not guarantee uninterrupted or error-free website access
Services are provided in good faith and based on available information

9. Intellectual Property

All content on this website, including text, images, and branding, is the property of Connect Life and may not be copied or used without permission.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or practices.

11. Privacy

Your use of our website is also governed by our Privacy Policy. We encourage you to review it.

12. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Connect Life
Email: contact@connectlife.com.au
Phone: +61 1300 293 757
Address: Suite 4.01, 111 Overton Rd, Williams Landing VIC 3027, Australia